CNC Industries Customer Satisfaction Survey for 2009

At CNC Industries, we take customer satisfaction very seriously.   In fact, one of our favorite quotes is by Warren Buffet: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. ”

Each year we send out a survey to all of our customers to ensure that we are meeting or exceeding all expectations.  This year we asked questions designed to address the most common areas that are of concern to our customers.    We received responses from 80% of our customers and would like to share the results.

 

The following chart shows the compiled results of all returned surveys:


 

Ranked from highest to lowest:



 

With a rating of 3 being average, and given the fact that everything we supply is custom made – on demand, we are very pleased with the results of the survey.

In addition we would like to share some of the comments that we received on the survey:

“I can always count on CNC to make their delivery date”

“You were given very little lead time on these parts-and everything worked out great!”

“CNC has always stepped up and delivered if we needed product.”

“Our production has never halted due to CNC. Great job!”

“Quality is outstanding”

“No complaints from our assembly area-this is a good thing.”

“CNC is a valued supplier due to their excellent quality.”

“I have seen good pricing with my commodity.”

“CNC pricing seems to be competitive.”

“Always ready to respond to changes, uses forecast well and has parts available.”

“CNC reacts well to schedule changes and has quick turn times for engineering prototypes.”

“CNC is a worry free supplier, which is exactly what we want.  Keep up the good work!!”

“A++ on this one. Thanks to everyone involved!”

“CNC is always willing to assist in our engineering experiments. They always supply support as needed.”

We would like to thank all of our customer who responded to the survey.

January 21st, 2010|

CNC Industries receives an award from BAE Systems

CNC Industries, a local supplier to BAE Systems Fort Wayne, IN was presented a Bronze Chairman’s Award by the BAE Systems Fort Wayne, IN site.  A BAE Systems Chairman’s award is an award recognizing those whose ideas, actions and behaviors have lead to significant business improvements making BAE Systems a better and more competitive company.

CNC Industries was awarded the Bronze Chairman’s Award in the category of “Enhancing Customer Performance.” This category represents improvements which have delivered significant value to the end customer in one or more of the following categories: Cost, Quality, or Schedule Delivery Improvements.

The specific project for which CNC Industries was recognized is the “Direct Delivery Lean Process”. The Direct Delivery Process allows this local supplier to maintain inventory under it’s ownership and to deliver product directly to the manufacturing cell.  Direct Delivery eliminates BAE Systems inventory costs, reduces BAE Systems inventory transactions and increases the speed of the Supply Chain.

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CNC Industries is a Fort Wayne, Indiana based Job-Shop specializing in precision CNC machining, fabrication and assembly of application-critical parts for the Aerospace, Defense, Medical, Industrial and Transportation  markets.   The company presently employs approximately 55 people.

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January 7th, 2010|Tags: |

Promotions at CNC Industries

Fort Wayne, Indiana

Steven Deam, Sr. President of CNC Industries, Inc. in Fort Wayne, Indiana is pleased to announce the promotion of Steven Deam, Jr. to the position of Vice-President of Finance and Dustin Kimbrell to the position of Vice-President of Operations.

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Steve Jr. joined CNC Industries as an applications programmer in 1996, while attending Brigham Young University.  Originally his primary responsibility was to design and develop an MRP system.   Within a year and half, he had developed a very usable and substantial system.  In December of 1997 Steve left to serve a 2 year mission for his Church.  Upon returning from his mission he returned to BYU and continued developing the MRP system.

In 2001 Steve transferred to Indiana University – Purdue University of Fort Wayne and began working for CNC Industries on a full time basis.  Steve has continued to develop “Job Manager” while taking on many other responsibilities.    Since 2005 Steve has been involved in the accounting, financial and administrative functions of the company.

During the last several years Steve has restructured numerous financial notes and has made many improvements to the company’s purchasing policies.   These changes, combined with the enormous efficiencies derived from the “Job Manager” ERP software have resulted in substantial performance improvements for the company.

Along with his financial and administrative responsibilities, Steve will continue to design and develop the second generation ERP system, Job Manager II.


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Dustin joined CNC Industries, in 1998 as a CNC Programmer / QA Inspector.   He came into the position with an extensive background in CNC machining  as well as quality assurance.  While in the position of CNC Programmer / QA Inspector, Dustin helped establish processes and standards for both areas.

In 2000 Dustin was promoted to Production Supervisor.   In that position his primary responsibility was Planning and Scheduling of the workload to insure on-time deliveries.   Dustin was promoted to Co-Plant Manager in 2001 and promoted to Plant Manager in 2003.

While serving as Plant Manager for the last seven years Dustin has been the Management Representative for the company’s ISO Quality Management System.   Additionally, as part of his Plant Manager responsibilities Dustin supervises; Hiring and Termination of employees, Disciplinary Actions, Performance Reviews and Wage Adjustments.  Serving as the company’s primary customer contact, Dustin supervises all pricing, and has been instrumental in negotiating many long-term purchase agreements.

On behalf of the company, Dustin was recently awarded the Bronze Chairman’s Award in the category of “Enhancing Customer Performance” from BAE Systems.


For more information call 260-490-5700, or visit CNC Industries’ website at www.cncind.com

September 8th, 2009|

The Fort Wayne News-Sentinel prints an Opinion Piece on our Stimulus sign

By Steven Deam, Sr. – CNC Industries, Inc.  Fort Wayne, Indiana

August 13, 2009

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This has been an interesting week for CNC Industries.   After placing a sign in our front yard a few weeks ago which states:  100% Hard working people here / ZERO stimulus dollars at work here, I was first interviewed on-camera by Indiana’s NewCenter of Fort Wayne, Indiana.     After reading their printed report

[here] and watching their video [here], I was disappointed with the way the message was portrayed.

Literally just a few minutes after making a post to our website www.cncind.com, expressing my dissastisfaction with Indiana’s NewCenter’s report, I was contacted by a column writer for the Fort Wayne News-Sentinel newspaper.   Kevin Leininger indicated that he heard that I wasn’t real pleased with the news coverage and asked if he could interview me to discuss the message of the sign in more detail.   I told him I would be happy to… (although admittedly I had some reservations that it may be more of the same.)

I was interviewed by Kevin on Wednesday, August 12, 2009.    Even though I felt the interview went well, I was still a little apprehensive about seeing his “take” on my interview in print.    I am happy to report that I am very happy with his piece.   Kevin reported my feelings about the sign very accurately and without distortion.  He even had the courage to expound on it with his personal opinions – even though his opinions go against the grain of many of today’s attitudes.

Thank you Kevin Leininger!

Read Kevin’s article [Here]


August 13th, 2009|

Steve Deam Sr is interviewed

By Steven Deam, Sr. – CNC Industries, Inc.  Fort Wayne, Indiana

August 11, 2009

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On Monday, August 10th, 2009 I was interviewed about the stimulus sign that I placed in front of CNC Industries.   After watching the interview, I feel that my message was presented with the tone that I am upset because there is nothing in the stimulus bill for “my” business.    That is not my message at all.

To clarify things, what I was trying to convey in the interview is the fact that I have yet to find anything in the stimulus bill that will help most small businesses create jobs.  It is my opinion that despite the huge amount of money allocated for stimulus, small businesses are being overlooked.

Collectively small businesses are the largest creator of new jobs – creating between 60% to 80% of new jobs.   Given that fact, I think it only makes sense for a reasonable amount of the stimulus money to go toward helping small businesses create solid, long term jobs.   I believe that tax relief for small businesses and their employees is one of the best things that could be done to stimulate business growth and to improve the economy.

At the end of the interview, the interviewer asked me: “In conclusion what is your main message with the sign”.   I answered by saying that the top part of the sign was the main message.  That CNC Industries has a group of hard-working people who just want to carve out a decent living for themselves and who are trying their best to make it on their own.

The fact of the matter is that I do not expect any help from the government and I plan for CNC Industries to survive this recession just as we have survived past recessions  – by operating as lean as possible and by seeking additional customers.

As with most small manufacturing companies in the area, CNC Industries pays good wages and provides good insurance as well as other benefits.   We simply want to be able to continue creating good, steady jobs for people.

For reference, 

[here] is a link to the news article.   There is a link to the video inside the article.

August 11th, 2009|

CNC Industries displays a Stimulus message

By Steven Deam, Sr. – CNC Industries, Inc.  Fort Wayne, Indiana

August 10, 2009

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CNC Industries, Inc., a Fort Wayne Indiana based small business has placed a banner in their front yard that reads:  100% Hard working people here – ZERO Stimulus dollars at work here.   The message expresses the frustration of the company owners over the fact that very little, if any, of the $787 billion dollar “American Recovery and Reinvestment Act of 2009” is being used to help small businesses.

Steve Deam Sr., explains that the sign is not intended to be a political statement, rather a statement of fact.   Despite the promises that the stimulus bill will help create jobs, and despite the fact that small businesses account for the largest creation of new jobs, Steve has yet to find anything in the spending bill that will benefit CNC Industries, or most other small businesses that he knows of.


According to Steve Deam, Sr. he has received very positive feedback since putting up the sign.   Steve plans to the leave the sign up until he can find anything in the stimulus bill that will actually help CNC Industries, Inc. create jobs.

During the first half of 2008 CNC employed 67 people and was well on its way to 100 employees.  Since November 2008, CNC Industries has been forced to lay-off over half of its workforce.

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August 10th, 2009|

The importance of Information Management in the modern Job Shop

First I think it would be good to define what a Job shop is.  According to Wikipedia, Job shops are typically small manufacturing operations that handle specialized manufacturing processes such as small customer orders or small batch jobs. Job shops typically move on to different jobs (possibly with different customers) when each job is completed.  By nature of this type of manufacturing operation, job shops are usually specialized in skill and processes. In computer science the problem of job shop scheduling is considered strongly NP-hard.

A typical example would be a machine shop that makes components for the aerospace industry.  Most parts on airplanes are made in relatively small quantities compared to iPods. Other types of common job shops are grinding, honing, jig-boring, and gear manufacturing shops.  The opposite would be continuous flow manufactures such as textile, steel, and food manufacturing.

Because Job Shops do not know from one day to the next exactly what jobs they may receive from their customers, good information management is extremely important.   Consider that a typical 50 person machine shop might have 100-200 jobs flowing through their shop at any time.  Then consider that each of those jobs has anywhere from 100 to 500 or more details associated with them.  Details such as dimensions, MIL specs, customer specifications, delivery information, outsourcing information, special notes, etc, etc…    It’s easy to see that the volume of information that must be managed can become overwhelming without extremely good information management.    If even one piece of information is missed, the shop has a potential quality and/or delivery problem.

CNC Industries, Inc. a medium sized job shop in Fort Wayne, Indiana has developed a proprietary information management system.    Comprised of a software and hardware solution, their ERP system has been custom written to very precisely meet their needs.   The ERP system, known as Job Manager II tracks all aspects of every job as it moves through the shop.    The system collects as well as disseminates information to every person in the company in real-time.

Now in its second version, Job Manager II has given CNC industries, Inc. a very distinct advantage in quality and on-time delivery performance.

Reference:

Wikipedia – Information management (IM) is the collection and management of information from one or more sources and the distribution of that information to one or more audiences. This sometimes involves those who have a stake in, or a right to that information.  Management means the organization of and control over the structure, processing and delivery of information.

Throughout the 1970s this was largely limited to files, file maintenance, and the life cycle management of paper-based files, other media and records. With the proliferation of information technology starting in the 1970s, the job of information management took on a new light, and also began to include the field of Data maintenance. No longer was information management a simple job that could be performed by almost anyone. An understanding of the technology involved, and the theory behind it became necessary. As information storage shifted to electronic means, this became more and more difficult. By the late 1990s when information was regularly disseminated across computer networks and by other electronic means, network managers, in a sense, became information managers. Those individuals found themselves tasked with increasingly complex tasks, hardware and software. With the latest tools available, information management has become a powerful resource and a large expense for many organizations.

In short, information management entails organizing, retrieving, acquiring and maintaining information. It is closely related to and overlapping with the practice of Data Management.

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CNC Industries is a Fort Wayne, Indiana based machine shop specializing in precision CNC machining, fabrication and assembly of application-critical and custom machined parts for the Aerospace, Defense, Medical, Industrial and Transportation  markets.   The company presently employs approximately 55 people.

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June 30th, 2009|Tags: |

CNC Industries goes Green

CNC Industries, Inc. a Fort Wayne, Indiana based job shop is incorporating green initiatives into it’s daily operations.  Working with several of it’s customers CNC Industries has switched from single use, paper based shipping and packaging materials to re-usable shipping materials.   In some cases CNC Industries is delivering their products directly to the manufacturers’ floor and eliminating packaging materials all together.

The company is also incorporating green initiatives into their manufacturing processes and facilities management in every area possible.   In one example the company was able to completely eliminate a high amperage air conditioning unit for cooling their server room by recycling cooled air from another area of the office.   The company is also using high efficiency LCD monitors throughout the company as well as high efficiency “thin client” work stations in place of desktop computers wherever possible.

A very significant Green initiative by CNC Industries is their paperless document system.  The company has a sophisticated electronic Document Management system which has reduced their use of printed documentation very significantly.   CNC Industries has even requested that their customers as well as suppliers use electronic documents instead of faxes and printed documents as much as possible.

According to an article at: www.greenbiz.com, manufacturers increasingly see green initiatives as a way to move business forward through cost savings, improved efficiency and reputation boost, according to a new survey.

Eyefortransport (EFT) turned to 300 North American executives overseeing manufacturing, operations and supply chains to gauge adoption and perception of green efforts. The results showed a majority see the price barrier to green manufacturing shrinking and a view that environmentally friendly practices can be successfully combined with traditional business practices.

“When asked how they view green manufacturing initiatives, 84 percent told us that they see them as part of an overall optimization strategy,” said Katharine O’Reilly, EFT’s senior vice president of environmental research. “This marks a major sea change, and implies that environmental programs are becoming part of the standard arsenal of strategies employed to boost innovation and optimize operations.”

Ninety-five percent of respondents in the “Green Manufacturing: Adoption & Implementation 2008” said green manufacturing will increase and expand. Two-thirds believe in the existence of markets for greener, more expensive products. Leading drivers toward greener operations include the contribution to sustainability strategies, response to consumer interest and improving reputation.

Forty-three percent said eco-initiatives improved their bottom lines through better product quality and increased efficiency. Most — 65 percent — turned to recycling and reuse programs, followed by water reduction programs (58 percent), continuous improvement (54 percent) and energy management (50 percent).

Here is a good article on Green Manufacturing which explains some of the practices CNC Industries is incorporating into their business.

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CNC Industries is a Fort Wayne, Indiana based machine shop specializing in precision CNC machining, fabrication and assembly of application-critical and custom machined parts for the Aerospace, Defense, Medical, Industrial and Transportation  markets.   The company presently employs approximately 55 people.

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June 3rd, 2009|

Hello from CNC Industries, Inc.

Welcome to the Blog of CNC Industries, Inc. of Fort Wayne, Indiana.    CNC Industries, Inc. is a world-class job shop specializing in CNC machining, fabrication and assembly of precision parts for the Aerospace, Defense, Medical, and Industrial markets.

On this blog we will be posting items related to things happening here at CNC Industries, as well as articles related to our Industry.

Learn more about CNC Industries

[here]

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CNC Industries is a Fort Wayne, Indiana based machine shop specializing in precision CNC machining, fabrication and assembly of application-critical and custom machined parts for the Aerospace, Defense, Medical, Industrial and Transportation  markets. The company presently employees approximately 55 people.

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February 10th, 2009|

CNC Industries goes Green

By Steven Deam, Sr. – CNC Industries, Inc.  Fort Wayne, Indiana

– – – –

CNC Industries, a Fort Wayne Indiana based job shop is incorporating green initiatives into it’s daily operations.  Working with several of it’s customers CNC Industries has switched from single use, paper based shipping and packaging materials to re-usable shipping materials.   In some cases CNC Industries is delivering their products directly to the manufacturer’s floor, in reusable conatainers, and eliminating packaging materials all together.

The company is also incorporating green initiatives into their manufacturing processes and facilities management in every area possible.   In one example the company was able to completely eliminate a high amperage air conditioning unit for cooling their server room by recycling cooled air from another area of the office.   The company uses high efficiency LCD monitors throughout the company as well as high efficiency “thin client” work stations in place of desktop computers wherever possible.

A very significant Green initiative by CNC Industries is their paperless document system.  The company has a sophisticated electronic Document Management system which has reduced their use of printed documentation very significantly.   CNC Industries has even requested that their customers as well as suppliers use electronic documents instead of faxes and printed documents as much as possible.


According to an article at: www.greenbiz.com, manufacturers increasingly see green initiatives as a way to move business forward through cost savings, improved efficiency and reputation boost, according to a new survey.

Eyefortransport (EFT) turned to 300 North American executives overseeing manufacturing, operations and supply chains to gauge adoption and perception of green efforts. The results showed a majority see the price barrier to green manufacturing shrinking and a view that environmentally friendly practices can be successfully combined with traditional business practices.

“When asked how they view green manufacturing initiatives, 84 percent told us that they see them as part of an overall optimization strategy,” said Katharine O’Reilly, EFT’s senior vice president of environmental research. “This marks a major sea change, and implies that environmental programs are becoming part of the standard arsenal of strategies employed to boost innovation and optimize operations.”

Ninety-five percent of respondents in the “Green Manufacturing: Adoption & Implementation 2008” said green manufacturing will increase and expand. Two-thirds believe in the existence of markets for greener, more expensive products. Leading drivers toward greener operations include the contribution to sustainability strategies, response to consumer interest and improving reputation.

Forty-three percent said eco-initiatives improved their bottom lines through better product quality and increased efficiency. Most — 65 percent — turned to recycling and reuse programs, followed by water reduction programs (58 percent), continuous improvement (54 percent) and energy management (50 percent).

Here is a good article on Green Manufacturing which explains some of the practices CNC Industries is incorporating into their business.

February 5th, 2009|
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