CNC Industries’ Charitable Donations for 2009

As we begin a new year we are happy to report that during 2009 CNC Industries donated thousands of dollars to charitable organizations.  These organizations include Riley Children’s Hospital in Indianapolis, Indiana,  Saint Jude Children’s Research Hospital, Ronald McDonald House, Make-A-Wish Foundation, The Leukemia & Lymphoma Society, The Salvation Army, as well as several other orginazations including several related to helping wounded and returning soldiers.

Even though sales are down due to the recession, we were pleased to donate the same amounts as previous years.

For more information on these on these charities…

Riley Children’s Hospital

Saint Jude Children’s Research Hospital

Ronald McDonald House

Make-A-Wish

The Salvation Army

January 21st, 2010|

CNC Industries Customer Satisfaction Survey for 2009

At CNC Industries, we take customer satisfaction very seriously.   In fact, one of our favorite quotes is by Warren Buffet: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. ”

Each year we send out a survey to all of our customers to ensure that we are meeting or exceeding all expectations.  This year we asked questions designed to address the most common areas that are of concern to our customers.    We received responses from 80% of our customers and would like to share the results.

 

The following chart shows the compiled results of all returned surveys:


 

Ranked from highest to lowest:



 

With a rating of 3 being average, and given the fact that everything we supply is custom made – on demand, we are very pleased with the results of the survey.

In addition we would like to share some of the comments that we received on the survey:

“I can always count on CNC to make their delivery date”

“You were given very little lead time on these parts-and everything worked out great!”

“CNC has always stepped up and delivered if we needed product.”

“Our production has never halted due to CNC. Great job!”

“Quality is outstanding”

“No complaints from our assembly area-this is a good thing.”

“CNC is a valued supplier due to their excellent quality.”

“I have seen good pricing with my commodity.”

“CNC pricing seems to be competitive.”

“Always ready to respond to changes, uses forecast well and has parts available.”

“CNC reacts well to schedule changes and has quick turn times for engineering prototypes.”

“CNC is a worry free supplier, which is exactly what we want.  Keep up the good work!!”

“A++ on this one. Thanks to everyone involved!”

“CNC is always willing to assist in our engineering experiments. They always supply support as needed.”

We would like to thank all of our customer who responded to the survey.

January 21st, 2010|

CNC Industries receives an award from BAE Systems

CNC Industries, a local supplier to BAE Systems Fort Wayne, IN was presented a Bronze Chairman’s Award by the BAE Systems Fort Wayne, IN site.  A BAE Systems Chairman’s award is an award recognizing those whose ideas, actions and behaviors have lead to significant business improvements making BAE Systems a better and more competitive company.

CNC Industries was awarded the Bronze Chairman’s Award in the category of “Enhancing Customer Performance.” This category represents improvements which have delivered significant value to the end customer in one or more of the following categories: Cost, Quality, or Schedule Delivery Improvements.

The specific project for which CNC Industries was recognized is the “Direct Delivery Lean Process”. The Direct Delivery Process allows this local supplier to maintain inventory under it’s ownership and to deliver product directly to the manufacturing cell.  Direct Delivery eliminates BAE Systems inventory costs, reduces BAE Systems inventory transactions and increases the speed of the Supply Chain.

– – – –

CNC Industries is a Fort Wayne, Indiana based Job-Shop specializing in precision CNC machining, fabrication and assembly of application-critical parts for the Aerospace, Defense, Medical, Industrial and Transportation  markets.   The company presently employs approximately 55 people.

– – – –

January 7th, 2010|Tags: |