At CNC Industries, as a precision machine shop are very interested in how we are evaluated for performance. Traditionally machine shops are evaluated on the basis of
their ability to make the parts to specification. While this is still a critical component to a machine shop, we do not feel that it adequately addresses all of the issues.
Precision Machining is certainly based on the actual manufacturing of the parts, the intangibles are as critical to the overall performance of the machine shop itself. Questions that should be asked include:
- Is the company adequately addressing any problems or concerns that come up?
- Does the company follow best practice guidelines?
- Does the company maintain it’s manufacturing equipment well?
- Does the machine shop treat it’s customers with honesty and integrity?
- Does the company perform to it’s promised delivery dates?
- if a delivery date is going to be missed for any reason, does the shop notify the customer of the delay?
- Does the company follow industry standards such as ISO 9001 and others?
Of course there could be many more questions that need to be addressed to fully evaluate a company. But the main issue is that, even in a precision machine shop, it is important to look at the customer service given.
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CNC Industries is a Fort Wayne, Indiana based machine shop specializing in precision CNC machining, fabrication and assembly of application-critical and custom machined parts for the Aerospace, Defense, Medical, Industrial and Transportation markets. The company presently employs approximately 55 people.
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