CNC Industries Customer Satisfaction Survey for 2009

At CNC Industries, we take customer satisfaction very seriously.   In fact, one of our favorite quotes is by Warren Buffet: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. ”

Each year we send out a survey to all of our customers to ensure that we are meeting or exceeding all expectations.  This year we asked questions designed to address the most common areas that are of concern to our customers.    We received responses from 80% of our customers and would like to share the results.

 

The following chart shows the compiled results of all returned surveys:


 

Ranked from highest to lowest:



 

With a rating of 3 being average, and given the fact that everything we supply is custom made – on demand, we are very pleased with the results of the survey.

In addition we would like to share some of the comments that we received on the survey:

“I can always count on CNC to make their delivery date”

“You were given very little lead time on these parts-and everything worked out great!”

“CNC has always stepped up and delivered if we needed product.”

“Our production has never halted due to CNC. Great job!”

“Quality is outstanding”

“No complaints from our assembly area-this is a good thing.”

“CNC is a valued supplier due to their excellent quality.”

“I have seen good pricing with my commodity.”

“CNC pricing seems to be competitive.”

“Always ready to respond to changes, uses forecast well and has parts available.”

“CNC reacts well to schedule changes and has quick turn times for engineering prototypes.”

“CNC is a worry free supplier, which is exactly what we want.  Keep up the good work!!”

“A++ on this one. Thanks to everyone involved!”

“CNC is always willing to assist in our engineering experiments. They always supply support as needed.”

We would like to thank all of our customer who responded to the survey.

January 21st, 2010|