CNC Industries receives the 2011 BBB Torch Award For Marketplace Ethics and Integrity

Fort Wayne, Indiana  April 28, 2011:

Each year the Better Business Bureau (BBB) of Northern Indiana selects companies that conduct their business practices in an ethical manner.  This award represents a commitment to ethics , integrity and trust in the marketplace.  CNC Industries is pleased to announce that they are the 2011 winner of the BBB Torch award for Business Place Ethics for the category of Small Businesses.

CNC Industries has maintained an A+ rating with the BBB since their founding in 1996, and has always emphasized ethics and integrity in all business dealings.  CNC Industries was nominated by Dennis Sutton of Burt, Blee Dixon, Sutton and Bloom for the award.  The BBB used a panel of local business leaders who selected CNC Industries as the best representation of business ethics in Northern Indiana.

In an impromptu interview during the award banquet, Gerry Pettit of Stuart Integrated Systems had nothing praise for CNC Industries, “We really appreciate the value CNC Industries contributes to Stuart Manufacturing, Inc. and the integrity they bring to the relationship.”

CNC Industries has long practiced a three pronged evaluation for ethics.  All business decisions must be fair to the customer, fair to its employees and finally fair to CNC Industries.  Using this metric they are able to quickly judge any situation and always decide on the best way to proceed.

2011 Torch Award

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CNC Industries is a Fort Wayne, Indiana based Job-Shop specializing in precision CNC machining, fabrication and assembly of application-critical and custom machined parts for the Aerospace, Defense, Medical, Industrial and Transportation markets. The company presently employs approximately 45 people.

May 10th, 2011|Tags: |

CNC Industries 2010 Customer Satisfaction Results

At CNC Industries we take pride in our ability to provide all of our customers with the highest quality precision machined parts, on time delivery, competitive pricing, and overall customer satisfaction.  At the end of each year we conduct a survey of all customers that we conducted business with in the prior year.  In 2010 CNC Industries had our 3rd best sales year of all time.  Even in the down economy that is affecting so many companies, we increased our sales by 10% over 2009.

For 2010 we asked for feedback on the following areas:

1) Timeliness of receiving quotes from CNC Industries

2) Ease of placing a new order with CNC Industries

3) On time deliveries

4) Overall quality

5) Price competitiveness

6) Responsiveness to any special considerations or needs

7) Engineering support

8 ) Responsiveness to Corrective Actions

9) Friendliness and professionalism of CNC Industries employees

10) Shipping methods and shipping terms

11) Responsiveness to changing needs

12) Please rate your overall impression of CNC Industries

13) Would you be to recommend to CNC Industries to a colleague?

14) Do you plan to order from CNC Industries again?

The results of the survey are as follows:

Our average rating for all categories for 2010 was a 4.5 out of 5.  Overall we have improved our ratings in virtually every category from the 2009 ratings.

Some quotes from our survey:

“Quotes are always with-in or ahead of the requested due dates.”

“Impressed by CNC’s commitment to address process and product controls. This goes a long way towards preventing quality issues.”

“CNC’s flexibility has helped us in a lot of tough situations.”

“I just wish I had more product that I could move to CNC.”

Thank you again to all of our many customers and we look forward to working with you again in 2011.

January 7th, 2011|Tags: |
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